Privacy Policy

This Privacy Policy describes how Aura Gemilang Rings collects, uses, and protects the information you provide when using our online platform and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

We collect various types of information to provide our services and improve your experience on our site. This may include:

• Personal Identification Information: Such as your name, shipping address, billing address, email address, and phone number, which you provide when placing an order, creating an account, or contacting us.
• Payment Information: Details necessary to process your payments, including credit card numbers or other payment method details. Please note that payment processing is handled by secure third-party payment gateways, and we do not store full payment card details on our servers.
• Order and Transaction Details: Information about the products you purchase, the date and time of your transactions, order history, and details related to custom designs or engraving requests.
• Account Information: If you create an account, we collect your username, password, and any profile information you choose to provide.
• Communications: Content of communications you send to us, such as customer support inquiries, feedback, or messages related to custom orders.
• Usage Data: Information about how you access and use our site, including your IP address, browser type, device type, pages viewed, time spent on pages, clickstream data, and referring source.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in the "Cookies and Tracking Technologies" section below.

How We Collect Information

We collect information in several ways:

• Directly from you: When you place an order, create an account, subscribe to newsletters, fill out forms, participate in surveys, or communicate with us.
• Automatically: As you navigate through our site, information may be collected automatically using technologies like cookies, web beacons, and server logs.
• From third parties: We may receive information from third-party service providers who assist us with payment processing, shipping, or other services related to our operations.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To process your orders, manage your account, fulfill your purchase requests, process payments, arrange for shipping and delivery, and provide customer support.
• Customisation and Engraving: To facilitate custom design consultations and apply engraving as requested for your order.
• Improving Our Site and Services: To understand how users interact with our site, analyze trends, troubleshoot issues, and enhance the user experience, product offerings, and overall service quality.
• Communication: To send you order confirmations, shipping notifications, updates about your account, respond to your inquiries, and, with your consent, send you promotional materials or newsletters.
• Security and Fraud Prevention: To protect our site, users, and business from fraudulent transactions, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

Legal Bases for Processing

We process your personal data based on several legal grounds, including:

• Performance of a Contract: When processing is necessary to fulfill your order or provide a service you have requested (e.g., processing payment, shipping goods).
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud, marketing activities where allowed).
• Consent: When you have given us explicit consent to process your data for a specific purpose (e.g., subscribing to a newsletter). You have the right to withdraw that consent at any time.
• Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with trusted third-party companies that perform services on our behalf, such as payment processing, shipping and delivery services, website hosting, data analysis, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).
• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in legal proceedings.

We do not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:

• The Right to Access: You have the right to request a copy of the personal data we hold about you.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Links to Other Sites

Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your data protection rights, please contact us by postal mail at:

Aura Gemilang Rings
Wisma Sentral Jaya, Jalan PJU 8/1A,
Unit 3-5, Level 3,
Petaling Jaya, Selangor, 47820,
Malaysia